Customer Service

Customer Service

Customer service is key to the success of every business and BOND knows what makes a great call center service, with customer service representatives who really understand your product or service. We recruit, hire, train, and manage these professionals for you who have the natural skills to deliver exceptional customer care while generating more revenue for your business.

We offer a multi channel approach call centre services with inbound and outbound multi lingual capabilities. By focusing on optimizing processes we ensure that our clients receive quality services 7 days a week, with 'live' answering by full time Costa Rica agents, at reduced costs and without comprising quality of service.

Our team of customer service agents takes inbound calls from customer contact telephone numbers and the Internet sites of clients. Call Centre Services manages the operator team resources to ensure callers get through quickly to fully trained operators answering and acting as skilled customer service staff of the client company. The call centre has the capacity to receive up to 5,000 calls per hour. Teams sizes range from 5 to 20 agents.

BOND recognizes that having a competent customer support is crucial for your business, and so our call center services provide outstanding customer service solutions that keep you in contact with your valued customers. With our advanced tools and services handled by committed customer service call center staff, you can be there for your valued customers round the clock.

Want to know more? Contact us now!

BOND can help you

• Increase sales, awareness and customer service
• Reduce your staffing needs and costs
• Reduce your operating costs - equipment, technology, space and utilities
• State-of-the-art technology and telephony
• Offer 24/7 support and fulfillment
• Offer a multi channel approach